Third Line Support Engineer, Jobs, 10388

Third Line Support Engineer - Glasgow

  • Location Area:

    Scotland, Glasgow

  • Discipline:

    IT- Support

  • Job type:

    Permanent

  • Published:

    24-06-2025

  • Expiry date:

    08-07-2025

  • Reference:

    10388

Senior IT Support Engineer (3rd Line) 
Location: Glasgow 
Hybrid working model - 2 days WFH 
£45,000-£50,000 

Nine Twenty technology is currently partnering with a a leading IT services provider delivering cutting-edge technology solutions that empower organisations to thrive in a connected and secure digital world. Their focus includes modern workplace services, cloud enablement, and cybersecurity — all supported by strong partnerships with technology leaders such as Microsoft.

Role Overview:

They're seeking a skilled and experienced Senior IT Support Engineer to join a dynamic technology services team. As the final point of technical escalation, you’ll play a crucial role in resolving complex IT challenges, supporting a wide range of infrastructure, cloud, and networking systems. This is an opportunity to bring deep technical knowledge, mentor junior engineers, and make a meaningful impact in a fast-paced managed services environment.

Key Responsibilities:

  • Serve as the highest technical escalation point for critical IT issues, delivering expert-level troubleshooting and solutions.

  • Maintain, support, and optimise infrastructure, including Windows Server, virtualization platforms, networking, and cloud environments.

  • Collaborate closely with 1st and 2nd line support teams, offering mentorship and knowledge sharing.

  • Ensure the timely and efficient resolution of service desk tickets, with a focus on root cause analysis and continuous improvement.

  • Contribute to the enhancement of service delivery by staying current with evolving technologies and industry best practices.

Core Requirements:

  • At least 5 years of experience in a 3rd line support or senior technical support role, ideally within a Managed Service Provider (MSP).

  • Strong proficiency in:

    • Windows Server (2016–2022), Active Directory, Group Policy, DNS, DHCP

    • Virtualization: VMware and/or Hyper-V

    • Cloud Services: Microsoft 365, Azure, Intune, Exchange Online

    • Networking: TCP/IP, VPNs, VLANs, firewalls, DNS, DHCP, Wi-Fi security, SD-WAN

    • Scripting: PowerShell (required), Bash/Python (desirable)

    • Backup & Disaster Recovery: Veeam, Datto, Azure Backup

Desirable Certifications:

  • Microsoft: AZ-104 (Azure Administrator), MS-900 (M365 Fundamentals)

  • Cisco: CCNA, CCNP (Enterprise or Security)

  • CompTIA: Network+, Security+, Cloud+

  • ITIL Foundation – for service management best practices

Ideal Candidate Profile:

  • A technical leader with a proactive and analytical mindset.

  • Calm under pressure, with a strong ability to prioritise and resolve complex issues quickly.

  • Excellent communication skills, comfortable explaining technical concepts to non-technical stakeholders.

  • Strong documentation habits and a focus on continuous service improvement.

  • Passion for mentoring and developing less experienced team members.

  • Committed to staying ahead of technology trends and driving innovation.

To be considered for this opportunity please apply today or call Sophie for more information. 

 

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