Nine Twenty Technology are delighted to be recruiting a Primary Support Engineer in the West Lothian area to deliver Cloud Services to a variety of diverse and demanding customers.
Responsibilities:
- Be the customer facing technical lead role
- Maintain high levels of customer satisfaction
- Be aligned with both customer and TAM to ensure a service delivery within the contractual scope
- Keep a high level of service delivery quality (control, predictability and consistency)
- Maintain the operational stability of customer environments
- Ensure the service delivery efficiency by pushing standardized processes and tools
- Communicate new growth opportunities to management
- Overall customer support and satisfaction
- Internal Customer Subject Matter Expert
- Technical Service Subject Matter Expert
- Lead technical resource for:
- Critical Incidents
- Problem Management
- Proactive Support
- Change Management
Qualifications
- At least 10 years experience in a senior technical role within an IT support organisation, with at least 7 years supporting a Microsoft Windows Server environment
- MCSA Quailified
- Strong background and work experience in an IT support discipline
- Excellent written, verbal and presentation communication skills
- Excellent computer skills (spreadsheet, documents, presentations)
- Proven ability to work with Fortune 100 customers in pressured or escalation situations
- Excellent interpersonal skills and a collaborative management style
- Ability to challenge and debate issues of importance to the organization
- Persuasive with details and facts
- Delegate responsibilities effectively
- Experience in working internationally
- Continuous approach to self-improvement
- Degree in a relevant discipline or equivalent experience
To apply for this role, please click below or call Rachael at Nine Twenty Technology.