Level 2/3 Systems Engineer
Bellshill
£27,000 per annum (with opportunity for on-call cover)
Nine Twenty are proud to be partnering with an IT Support Services company in Bellshill to hire a Level 2/3 Systems Engineer to join their team.
Hours of Work
37.5 hours per week, shift rotation:
9am – 5.30pm
7.30am – 4pm
9.30am – 6pm
Responsibilities
The successful candidate will work within our Service Desk in an ITL environment and carry out the following tasks:
- Daily checks of back-ups and monitoring solutions.
- Provide end user IT Support.
- Use ITSM platform to record progress of incident timeline and resolution.
- Creation of knowledge-based articles.
- Provide support to Modern Apprentices.
- Be a point of escalation for lower level Systems Engineers.
Requirements
- Strong Communication skills with IT background.
- Proven experience in 1st Line IT Support.
- Ability to organise and prioritise workloads.
- Experience working in ITIL environment.
- Full UK Driver’s Licence is essential.
- The following qualifications are desirable:
- CompTIA+
- Network+
- Active Directory
- M365
- Azure
- MFA Technologies
- Ticketing Solutions
**If interested, please click apply or if you would like a confidential chat, call Ricky McGarrigle on 07552845113 or e-mail rmcgarrigle@weareninetwenty.com