Nine Twenty is delighted to be recruiting a Product Support specialist to work within Identity Access and Privileged account management for our client in Glasgow.
The position will provide implementation and product support for a global enterprise wide web-based Access Request System and Privileged Access Management solutions.
Responsibilities:
- Help configure and operate several instances of RSA Identity Management and Governance (previously known as Aveksa).
- Implement, configure and support CyberArk Privileged Account Management Solution including:
- Implement, Configure and Support Guardium Database Monitoring
- Develop solutions to implement new functionality and resolve application bugs
- Implement vender software patches
- Diagnose customer technical problems and provides creative solutions and alternatives that meet business needs
- Maintain a positive attitude and professionalism while dealing with difficult customers
- Identify opportunities for process improvement and problem elimination.
- Assist with management of the group’s HPSM work queue
- Interact with customers directly via phone and/or chat to resolve tickets
- Responsible for maintaining and updating in-house product documentation as fixes and enhancements are made to the product
Required Qualifications:
- A minimum of 5-7 years of experience in the Information Technology field
- A minimum of 3 years of experience supporting web-based applications
- Technical proficiency in desktop computing
- Proficiency with MS Office tools (Excel, Word, Outlook, Visio)
- Intermediate skill writing SQL – Oracle experience a plus
- Knowledge in querying LDAP directories, such as Active Directory
- Ability to write production support scripts in Linux Shell, Perl, or Javascript
- Experience navigating Linux, UNIX, AIX, Solaris and Windows systems and comfortable with Linux commands
- Ability to analyze datasets using Excel, MS Access, or SQL
- Good verbal and written communication skills
- Experience with writing Javascript and HTML
- Comfortable working in a fast-paced environment and quickly able to change priorities
Preferred Qualifications:
- Experience with an Identity management products such as RSA, Oracle, Courion, or IBM
- Familiarity with RBAC (Role-Based Access)
- Experience with a third party workflow engine
- Experience with VB scripting
- Experience with installation and configuration of the CyberArk Privileged Security product in large enterprise
- Experience with the Web Interface (e.g. PVWA Web service where to configure specific items)
- Experience with PSM server component at an advanced level
- Knowledge of Guardium agents, operations and troubleshooting
- WebSeal operations and troubleshooting
Should this role sound interesting please send a CV to Sam Hoggan at shoggan@weareninetwenty.com to be considered.