Identity and Access management - product support - Glasgow

£Excellent + bens


Nine Twenty is delighted to be recruiting a Product Support specialist to work within Identity Access and Privileged account management for our client in Glasgow.

The position will provide implementation and product support for a global enterprise wide web-based Access Request System and Privileged Access Management solutions.


  • Help configure and operate several instances of RSA Identity Management and Governance (previously known as Aveksa).
  • Implement, configure and support CyberArk Privileged Account Management Solution including:
  • Implement, Configure and Support Guardium Database Monitoring   
  • Develop solutions to implement new functionality and resolve application bugs
  • Implement vender software patches
  • Diagnose customer technical problems and provides creative solutions and alternatives that meet business needs
  • Maintain a positive attitude and professionalism while dealing with difficult customers
  • Identify opportunities for process improvement and problem elimination.
  • Assist with management of the group’s HPSM work queue
  • Interact with customers directly via phone and/or chat to resolve tickets
  • Responsible for maintaining and updating in-house product documentation as fixes and enhancements are made to the product 

Required Qualifications:

  • A minimum of 5-7 years of experience in the Information Technology field
  • A minimum of 3 years of experience supporting web-based applications
  • Technical proficiency in desktop computing
  • Proficiency with MS Office tools (Excel, Word, Outlook, Visio)
  • Intermediate skill writing SQL – Oracle experience a plus
  • Knowledge in querying LDAP directories,  such as Active Directory
  • Ability to write production support scripts in Linux Shell, Perl, or Javascript
  • Experience navigating Linux, UNIX, AIX, Solaris and Windows systems and comfortable with Linux commands
  • Ability to analyze datasets using Excel, MS Access, or  SQL
  • Good verbal and written communication skills
  • Experience with writing Javascript and HTML
  • Comfortable working in a fast-paced environment and quickly able to change priorities



Preferred Qualifications:

  • Experience with an Identity management products such as RSA, Oracle, Courion, or IBM
  • Familiarity with RBAC (Role-Based Access)
  • Experience with a third party workflow engine
  • Experience with VB scripting
  • Experience with installation and configuration of the CyberArk Privileged Security product in large enterprise
  • Experience with the Web Interface (e.g. PVWA Web service where to configure specific items)
  • Experience with PSM server component at an advanced level
  • Knowledge of Guardium agents, operations and troubleshooting
  • WebSeal operations and troubleshooting

Should this role sound interesting please send a CV to Sam Hoggan at to be considered.