An exclusive opportunity is available for a Customer Operations Manager to join a growing tech firm based in Edinburgh city centre.
Our client specialises in energy management technology and have a growing product suite and customer portfolio. Due to new opportunities in their core markets, they need to create a new team in Operations.
They need to add a talented customer-facing Operations Manager who will be responsible for 6 direct reports.
The purpose of this role is to manage all customer operations, managing 6 shift operators who provide 24-hour supervision, monitoring, operation and escalation paths for energy assets located on our industrial and commercial customers’ sites.
Key Skills:
- Exceptional people skills to lead, motivate and develop individual team members
- Demonstrated track record in delivering excellent customer service
- Experience in applying continuous improvement in a continuous, process-driven environment
- Comfortable working with a wide variety of IT systems and specifying improvements to them
- Experience in shift-working environments
- Preferably degree-qualified in a technical discipline
Your background:
- Senior customer service role in a business-to-business environment.
- Energy sector knowledge, particularly in respect of industrial and commercial energy users, would be an advantage.
- Able to process and understand complex information quickly, take reasoned decisions, and explain to others
- A strong leader committed to developing and empowering team members in a positive working environment
- Proactive and highly reliable
- A strong believer in the right structures and processes
To apply for this position, please click below.