Nine Twenty Technology are delighted to present this new role to the market with their long-term partner, a leading software development company providing helpful software to assist the NHS and many other clients.
The Role:
As 1st Line Support, you will be responsible for being the company’s 1st point of contact for clients with any issues, logging the support calls and either responding to the issues or escalating where necessary.
Responsibilities:
- Logging support desk calls via email and telephone
- Responding to and resolving support cases in respect to SLAs
- Onsite support and installations if/when required
- Health check customer servers
- Candidates must be able to demonstrate a systematic approach to work and tasks and report directly to the Service Desk Manager.
Requirements:
- Excellent communication and presentation skills
- A strong knowledge of Microsoft WindowsTM and Microsoft OfficeTM
- A good understanding of desktop support
- An understanding of peripheral device connections
- A proven ability to be proactive in the support of customers.
Desirable:
- Working with legal, local government or professional services organisations
- Digital dictation or speech recognition technology
- Use of remote support (Logmein, TeamViewer, GoToAssist, RDP, VNC)
- Microsoft SQL Server
- Internet Information Services (IIS)
- Use of CRM systems
- Competitive salary.
Benefits:
- A competitive salary which increases with regular performance reviews & progression on offer
- Hybrid working environment
- Generous employee ownership, bonus scheme
- 38 days of holidays (inclusive of bank & public holidays)
- Employers' 5% pension contribution
- A business that drives internal promotion
To be considered for this opportunity, please apply today, or contact Fraser Gilliespie.
E: fgilliespie@weareninetwenty.com
T: 0141 231 1260