1st Line IT Technician
Location: Glasgow (Office-Based)
Type: Full-Time
A growing telecoms and IT services provider is seeking a skilled and enthusiastic 1st Line IT Technician to join a dynamic Managed Service Provider (MSP) Service Desk team. This is an excellent opportunity for someone passionate about IT support and eager to develop within a technically diverse environment.
Key Responsibilities
- Act as the first point of contact for IT support via phone and email
- Log and manage support tickets using the helpdesk system
- Diagnose and resolve issues involving hardware, software, networks, and user accounts
- Provide first-time fixes where possible and escalate complex cases when required
- Configure and deploy new devices including PCs, laptops, and mobile devices
- Manage user accounts and permissions in Microsoft 365 and Active Directory
- Deliver remote and occasional on-site support
- Maintain clear communication with clients and ensure timely updates
Essential Skills & Experience
- Experience in a 1st Line IT Support role (MSP background preferred)
- Excellent communication and customer service skills
- Strong troubleshooting and multitasking abilities
- Proficiency with Windows OS, Microsoft 365, and Active Directory
- Basic understanding of networking fundamentals (TCP/IP, DNS, VPN)
- Familiarity with IT ticketing systems (e.g., ZenDesk, ServiceNow)
Desirable Skills
- Experience working within MSP or ITIL frameworks
- Understanding of DNS, DHCP, VPNs, and firewall configurations
- Experience with virtual machines (VMWare)
- Cisco CCNA certifications (or working towards)
What’s on Offer
- Opportunities for professional development and technical training
- Supportive, collaborative team culture
- Exposure to a wide range of technologies and industries
- A chance to grow with a forward-thinking organisation during an exciting phase of expansion
If you’re interested and wish to know more please contact Jack at jharding@weareninetwenty.com