Customer Service Assistant
Kirkcaldy – Full Time Position
Up to £24,000
Following a recent acquisition, this merchant is on a journey to establish itself as a premier national supplier for diverse needs. With over four decades of industry experience, the company is committed to revolutionizing the market by providing unparalleled service, unmatched speed, and utmost convenience for its valued customers.
As the organization broadens its national presence, there's a natural expansion of the team, creating new opportunities within the business. The current role coincides with the move into a new custom-built facility in Kirkcaldy—a significant step in the first of many exciting ventures planned for this year.
Responsibilities:
- Process customer orders at the counter, handling both cash and card transactions.
- Assist customers in loading their orders onto vehicles.
- Restock shelves and organize incoming stock.
- Conduct stock counting to maintain accurate inventory records.
- Manage stock arrangement within the yard, ensuring a tidy workspace.
- Handle inbound phone calls and provide prompt assistance to customer queries.
- Efficiently raise quotes for customers.
- Follow up on quotes during quieter periods.
- Learn and engage in forklift driving with provided training.
Requirements:
- Demonstrate commercial experience in customer-facing roles, preferably in a similar capacity.
- Showcase strong customer service skills with excellent communication abilities.
- Exhibit adaptability, swiftly gaining a clear understanding of various products.
- Possess outstanding customer service, fostering lasting relationships with key customers.
- Display agility in ensuring minimal wait times and a seamless in-store experience for customers.
- Proficient in swiftly learning and utilizing various systems.
Position Details:
- Full-time role located in Kirkcaldy.
- Work schedule: Monday to Friday, 7:30 am to 5:00 pm, with a lunch break.
- Enjoy 30 days of annual leave along with a statutory pension.
Application Instructions:
To apply for this position, please apply below. All applicants must be based in commutable distance to Kirkcaldy due to this being full-time onsite. Candidates must also have the permanent right to work, with no sponsorship offered.