Service Delivery Manager, Jobs, 9868

Service Delivery Manager - Aberdeenshire

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IT Service Delivery Manager

Aberdeen (Must be flexible to travel to different sites)

£40-50k (DOE)

Nine twenty technology have a new requirement for a Service delivery Manger to join one of Scotland's top independent ICT services providers, who specialise  in cutting-edge solutions for various industries.  Their advanced offerings empower businesses to boost efficiency and embrace flexible work practices, all while optimising IT investments and reducing costs. With their client-centric approach, they  prioritise their client’s business needs, delivering innovative and flexible solutions every step of the way.

Position Overview:

We are seeking a highly skilled IT Service Delivery Manager to join our team & work closely with a major client in Aberdeen. The ideal candidate will be technically proficient with outstanding communication skills, capable of working onsite at different office locations across Scotland. As a Service Delivery Manager, you will play a crucial role in ensuring the smooth operation of the clients IT systems and infrastructure.


  • Oversee the delivery of IT services to our clients, ensuring high levels of customer satisfaction.
  • Face of ICT provider within Aberdeenshire client.
  • Collaborate with internal teams to develop and implement service improvement initiatives.
  • Conduct regular assessments of service delivery processes and identify areas for optimization.
  • Gauge the user experience of IT systems and infrastructure, proactively identifying and addressing potential issues.
  • Develop and maintain strong relationships with clients, acting as a trusted advisor on all matters related to IT service delivery.


  • Background in Information Technology, or related field.
  • Proven experience in a similar role.
  • Technical background with expertise in IT systems and infrastructure.
  • Excellent communication skills, both written and verbal.
  • Ability to work effectively onsite at various office locations across Aberdeenshire.
  • Exceptional problem-solving abilities, with a keen eye for identifying issues.
  • Flexibility to adapt to changing priorities and work independently or as part of a team.
  • Relevant certifications such as ITIL, PMP, or CompTIA are a plus.
  • Good understanding of the business world/sales in an IT environment.

To be considered for this position please apply today and Sophie will be in touch!