** No shifts **
We are looking for someone to join our support team to provide first and second line support to both internal and external customers. The ideal applicant should be a technically sound individual with the ability to work in high pressure situations teamed with a demonstrable knowledge of the core concepts of a multi-service provider (IaaS, Backups, Storage, Disaster recovery, Networking).
Responsibilities
- Co-ordination and Ownership of support tickets
- Liaising with 3rd party vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues
- Provision of first and second-line technical support to internal and external customers, maintaining service levels
- Performing daily health checks of cores service platforms
- Performing regular maintenance and patching of core service platforms
- Creating and maintaining technical knowledgebase documentation
Required Skills & Qualifications
- Full UK Drivers license
- Troubleshooting skills (Windows/Linux OS, Storage, Backups, Networking)
- Effective Communication
- Excellent Customer Service Skills
- Effective Team Player
- Attention to Detail
Desired Skills & Product Experience
- Ticket Management to an ITIL Standard – Service-Now
- IaaS – VMware
- Storage – SAN, S3, Cloud
- BaaS – VM, File Database, Network Configuration
- DRaaS – Zerto, SRM
- Networking – Cisco/Fortinet
- Monitoring
- Office 365
Benefits:
33 days annual leave, 4 x Death in Service Benefit, Contributory Pension Scheme (5% Employer, 5% Employee)