1st / 2nd Line Support Engineer, Jobs, 9736

1st / 2nd Line Support Engineer - Scotland

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    IT- Support

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** Please note that this is an office based role based in Linwood **

As an engineer you will be the primary escalation point for any support issues. You will work with our clients and other support engineers to resolve IT issues in a timely and professional manner and to help maintain our remote monitoring and assistance platform.


  • Answer support or end user support queries and requests via email, phone or on site.
  • Upon diagnosing the problem, you will guide first line support engineers or clients through the resolution / fix or escalate to third line support as and when necessary.
  • Work with the Technical Manager and support team to identify any recurring technical or training issues or documentation requirements are flagged and managed.
  • Accurately update interactions via our helpdesk and CRM platforms
  • Continuously update your product and technical knowledge for all products we sell and/or support.


  • Experience of networks, servers, firewalls / routers etc
  • Good communication, social and interpersonal skills.
  • Good problem-solving skills.
  • Good work ethic.
  • Ability to adapt quickly in a fast-changing environment.
  • Previous experience of working in an I.T support role.
  • Relevant Microsoft Qualifications would be preferred.
  • Good working knowledge of Office 365 products including Teams, SharePoint and Azure.

Please apply now for an immediate interview.