The Company

Our client is a growing organisation looking to strengthen their IT support function. As demand across the business continues to increase, they are looking for a 1st Line Support Engineer to join the team as the first point of contact for their IT support desk.

The Role

You'll be the first point of contact for all incoming IT queries, logging, triaging and resolving issues as they come in, and escalating anything more complex to the 2nd line team. You'll carry out user account administration, help set up and configure devices, and keep users updated throughout the life of their ticket, making sure everything is logged accurately and SLAs are being met.

As you settle into the role, you'll also start to build up the knowledge base, documenting common fixes and processes to help the wider team work more efficiently.

What They're Looking For

Previous experience in a 1st line support, service desk or IT helpdesk role is essential, along with a solid working knowledge of Windows 10/11 and Microsoft 365. You'll need a good understanding of basic networking concepts, and you'll be a confident, clear communicator with a strong customer service focus. You'll need to be well organised and comfortable prioritising a varied ticket queue while working effectively in a remote environment.

Nice to Have

Experience with Active Directory and Microsoft Entra ID, exposure to ITIL-aligned processes, and an interest in progressing towards a 2nd line or specialist technical role would all be an advantage.

Interested? Get in touch to find out more.
LBrown@weareninetwenty.com

The Company

Our client is a growing organisation looking to strengthen their IT support function. As demand across the business continues to increase, they are looking for a 2nd Line Support Engineer to take ownership of escalated technical issues and support the wider service desk team.

The Role

You'll take ownership of escalated incidents from 1st line, investigating and resolving more complex hardware, software, network and infrastructure issues through to root cause. You'll support and administer servers, Active Directory, Microsoft 365 and cloud services, and get involved in troubleshooting network issues across switches, firewalls, VPNs and Wi-Fi.

Alongside the technical work, you'll provide mentoring and guidance to 1st line engineers, contribute to technical documentation, and work closely with 3rd line support on projects and problem management, making sure tickets are resolved within agreed SLAs.

What They're Looking For

Proven experience in a 2nd line support role, or strong 1st line experience ready to step up, is essential. You'll need solid knowledge of Windows Server, Active Directory and Microsoft 365 administration, along with a good understanding of networking fundamentals. Strong problem-solving skills and the ability to work independently are a must, along with excellent communication skills for liaising with technical and non-technical stakeholders alike.

Nice to Have

Experience with Microsoft Azure or other cloud platforms, exposure to virtualisation, relevant certifications (Microsoft, CompTIA, ITIL), or scripting experience with PowerShell would all be an advantage.

Interested? Get in touch to find out more.
LBrown@weareninetwenty.com

We're recruiting on behalf of a well-established global manufacturer, based at their Motherwell site, as they look to strengthen their Digital and IT team with an experienced Senior Digital Support Engineer.

The role
This is a technical and business partnering role, supporting the effective delivery of Digital and IT services across the site. Reporting to the Head of Site Support and Digital Transformation, you'll lead local digital initiatives, manage business systems, coordinate projects, and ensure reliable IT service operation, while working closely with stakeholders across a much wider global group.

Key responsibilities
You'll develop and mentor colleagues within the Digital and IT team; negotiate SLAs with internal and external customers and service providers, monitoring delivery against agreed targets; build strong business partnerships and drive continuous improvement across the site and wider organisation; lead IT planning activities including projects, service development, deployment and resourcing; manage business systems through their full lifecycle, from development through to retirement; ensure compliance with corporate digital and cyber security standards; and represent the Digital function at regional and global level, including preparing quarterly KPI reporting.

What we're looking for

• Educated to degree level in Computer Science or a related field
• Previous experience of end-to-end project delivery
• Experience managing multiple IT disciplines — systems deployment, technical support, systems architecture
• Strong understanding of business systems, digital operations and enterprise applications
• Proven experience negotiating with and managing third-party suppliers and outsourced service providers
• Well-developed communication skills, able to explain complex IT concepts to non-technical stakeholders
• Strong stakeholder management, planning and business acumen

Desirable

• Experience leading through organisational change
• Background working across diverse, multi-site teams
• Practical knowledge of standard IT industry best practices and processes

Some travel is required (around 5%).

If you have a track record of delivering IT and digital services at scale, and want to hear more about this opportunity, get in touch for a confidential discussion. jharding@weareninetwenty.com

Our client is a growing Microsoft Solutions Partner delivering ERP solutions to clients across a range of sectors. As part of their continued growth, they are looking for a Business Applications Sales Manager to own the sales strategy for the practice, combining new business development with growth of the existing client base.

The role

Reporting to the Sales Director, you'll build and manage a pipeline of qualified prospects across target sectors, working closely with marketing, pre-sales consultants and delivery teams to shape proposals that are both technically credible and commercially compelling. You'll lead the end-to-end sales process from discovery through to proposal, negotiation and close, converting client operational and finance pain points into compelling commercial proposals for ERP, integration and managed support services.

Alongside new business, you'll manage relationships with the existing client base, running regular account reviews to uncover expansion opportunities across licences, modules and managed services. You'll act as an internal authority on the proposition, keeping pace with product roadmap, licensing changes and competitor positioning, and may support the development of junior sales colleagues as the practice grows.

What they're looking for

Proven experience selling ERP solutions is essential, ideally gained within a Microsoft Partner or MSP environment. You'll need a strong track record of building pipeline, running a consultative sales process and closing new business, along with genuine commercial acumen around margin, pricing and deliverability.

Strong stakeholder management is key, as you'll be working closely with pre-sales, delivery and marketing colleagues to shape and deliver proposals. Confident written and verbal communication, target-driven organisation and the ability to manage multiple concurrent opportunities without losing quality all matter more than any specific certification.

Interested? Get in touch to find out more.

LBrown@weareninetwenty.com

UK | Flexible / Hybrid
12-18 Month Interim Appointment

We are partnering with a highly successful, internationally operating professional services organisation to appoint an experienced Interim CIO.

This is a senior strategic leadership role for a commercially driven technology leader who can operate confidently at Executive and Board level, helping shape technology strategy, governance, investment and transformation across a complex international organisation.

The successful individual must come from a Professional Services background and understand how technology can enable commercial growth, improve organisational capability and create value across a distributed business.

The Role

Working closely with the CEO, Executive Leadership Team and existing technology leadership, you will provide independent strategic advice and oversight across the organisation's technology agenda.

You will help shape the long-term technology roadmap while providing challenge and guidance around major investment decisions, transformation programmes, governance and emerging technology.

A particularly important element will be supporting and developing the existing technology leadership team, transferring knowledge and strengthening internal capability over time. This is therefore not a traditional operational CIO position and does not carry responsibility for the day-to-day management of IT services.

Key Responsibilities

• Provide strategic leadership across technology strategy, investment and transformation
• Act as a trusted technology adviser to the CEO, Executive Team and Board
• Ensure technology priorities are closely aligned with wider commercial and organisational objectives
• Provide strategic oversight across cyber security, technology risk, data privacy and governance
• Advise on significant technology investments, partnerships and sourcing decisions
• Support the evaluation and adoption of emerging technologies
• Provide strategic challenge and oversight across major transformation programmes
• Mentor and develop the existing technology leadership team
• Strengthen technology governance, decision-making and leadership capability
• Help shape technology standards and capability across a complex international organisation

The remit combines Board-level technology advisory with governance, leadership development and strategic oversight rather than day-to-day operational delivery.

AI & Emerging Technology

AI will be an important part of the organisation's future technology strategy.

We are therefore looking for someone with a strong understanding of the AI landscape, including the opportunities, risks and governance considerations associated with AI adoption.

You do not need to be a hands-on AI technologist, but you must be capable of advising senior leadership on where AI can create genuine business value, how organisations should approach adoption and investment, and how appropriate governance should be established.

What We're Looking For

The successful candidate will be:

• An established CIO, CTO, IT Director or equivalent senior technology leader
• From a Professional Services background – this is essential
• A commercially driven senior technology leader who sees technology as a business enabler rather than simply an operational function
• Experienced working with Executive Teams and Boards
• Strong across technology strategy, governance, transformation and investment
• Experienced in cyber security, risk, assurance and data privacy at a strategic level
• Able to demonstrate a strong understanding of AI, its commercial opportunities and the wider AI landscape
• Experienced in developing and mentoring senior technology leaders
• Comfortable operating across complex, international or distributed organisations
• An excellent communicator who can translate complex technology issues into clear commercial language

The underlying brief calls for significant CIO/CTO/IT Director-level experience alongside technology strategy, governance, cyber security, transformation, strategic partnerships and Board engagement.

The Opportunity

This is an opportunity to influence the technology direction of a significant international professional services organisation at a pivotal stage in its development.

Rather than simply managing an internal IT function, you will help shape how technology, governance, AI and digital capability can support a much broader international network.

If you are a commercially minded senior technology leader with a Professional Services background who enjoys operating at Board level and influencing strategy rather than managing day-to-day IT operations, we would be keen to speak with you.

To be find out more information on the role or have a confidential chat, please email Chris at clowden@weareninetwenty.com. 

Glasgow Office-based (1 day WFH)
£40,000 – £45,000

About the Company
This is a growing business at the intersection of property and brand activation, helping some of the UK's best-known brands connect with consumers through experiential campaigns. With a strong digital foundation and a joined-up sales and marketing model, they're now investing in the team to drive the next stage of commercial growth. It's a hands-on, collaborative culture where good ideas are welcomed and ownership is real.

About the Job
This is an integrated campaign role with genuine commercial responsibility. You'll own the campaign calendar, audience segmentation, channel mix, paid activity and campaign learning, leading the rhythm that brings the whole marketing team together around each commercial opportunity.

You'll be hands-on across paid search and paid social within agreed budgets, running tests, optimising performance and making clear decisions on what to scale, change or stop. You'll brief in content, creative and digital requirements, work closely with sales on lead quality and nurture, and take ownership of how campaigns perform end to end. 

About the Candidate
You'll have strong B2B campaign experience with evidence of real commercial impact. Hands-on paid search and paid social capability is essential, along with good judgement on audience, offer, budget and optimisation. You'll be someone who enjoys thinking and doing in equal measure, comfortable setting the strategy and then rolling up your sleeves to execute it. Positive, collaborative and decisive, with the energy to drive a campaign rhythm in a fast-moving, ambitious SME environment.

To find out more or apply, get in touch with Kerry McFarlane at Nine Twenty Recruitment for a confidential conversation, or submit your CV via this advert.

Glasgow Office-based (1 day WFH)
£40,000 – £45,000

About the Company
This is an ambitious, growing business operating in the property space, specialising in brand activation and experiential marketing. Connecting brands with audiences across the UK. They're building a five-person team to drive the next phase of growth. It's a small team with real ownership, visible impact and a culture that values clear thinking, honest collaboration and hands-on delivery.

About the Job
This is a broad, senior content role with genuine authority and scope. You'll own the content strategy, editorial calendar, social planning, copy quality, PR pipeline and sales enablement materials. Turning strong ideas and source material into clear, credible communications that actually get used.

Day to day you'll be writing and editing across website, campaigns, case studies, PR, social and sales content, building a library of customer proof points and evidence, managing the PR and media story pipeline, and developing partner narratives and thought leadership. You'll work closely with the campaigns, design and sales teams, and you'll have the authority to challenge weak briefs and incomplete inputs. 

About the Candidate
You'll have strong content strategy experience alongside solid social or editorial planning capability. Excellent copywriting and editing skills are essential, as is a track record of producing customer stories, PR materials or sales content that makes a genuine commercial difference. You'll be confident improving source material, comfortable challenging stakeholders constructively, and someone who brings both creative craft and commercial curiosity to their work. Good PR judgement and the confidence to push back where needed will set you apart.

To find out more or apply, get in touch with Kerry McFarlane at Nine Twenty Recruitment for a confidential conversation, or submit your CV via this advert. 

London | Hybrid – approximately two days per week onsite

Initial six-month contract

£400–£600 per day

We are looking for an experienced Service Delivery Manager to support several high-profile, enterprise-scale cloud and digital transformation programmes.

The role will initially focus on the global rollout of a new AWS-based digital licensing platform for a major international organisation. You will also provide service delivery oversight across other complex cloud and Kubernetes engagements.

Sitting at the centre of customer, PMO and technical delivery activity, you will ensure stakeholders remain aligned, communications are consistent and delivery risks are identified and addressed early. You will work with a large, internationally distributed team, including significant offshore delivery capability.

Key responsibilities:

• Own service delivery governance across multiple complex programmes
• Act as the link between customers, PMO and technical delivery teams
• Maintain clear, consistent internal and customer communications
• Identify, manage and escalate delivery risks, issues and dependencies
• Lead service reviews, governance meetings and delivery reporting
• Manage senior stakeholder relationships and customer expectations
• Coordinate UK-based and offshore technical teams
• Support operational readiness and project-to-service transition
• Ensure actions have clear owners and are driven through to resolution

We’re looking for:

• Proven Service Delivery Management experience in enterprise technology environments
• Experience with complex cloud, application or managed-service programmes
• A good understanding of AWS and familiarity with Kubernetes
• Strong service governance, reporting and risk-management skills
• Experience working closely with PMO and project delivery teams
• Confidence communicating with senior customers and technical stakeholders
• Experience coordinating globally distributed or offshore teams
• The ability to manage several concurrent workstreams in a fast-moving environment

This is an excellent opportunity to take a leading delivery role across large-scale international programmes, with strong potential for extension beyond the initial six months.

📍 Glasgow / Hybrid
💰 £75,000 - £85,000 + Benefits

We're working with a growing and highly successful SaaS software company that is looking to appoint a Product Delivery Manager to lead the delivery of a market-leading enterprise platform.

This is a leadership-focused role where you'll be responsible for managing a team of 8 Engineers and 1 Tester, ensuring product initiatives are delivered effectively while driving continuous improvement across delivery processes, planning and team performance.

Working closely with Product, Engineering and Leadership teams, you'll play a key role in turning business priorities into successful product outcomes.

What You'll Be Doing

• Leading, mentoring and developing a team of software professionals.

• Managing delivery of product roadmap initiatives and releases.

• Overseeing sprint planning, prioritisation and resource allocation.

• Working with stakeholders to ensure delivery remains aligned to business goals.

• Identifying and removing delivery blockers.

• Driving Agile best practices and continuous improvement.

• Providing visibility of progress, risks and dependencies.

What We're Looking For

• Proven experience leading software delivery teams within a SaaS or software product environment.

• Strong people management and leadership skills.

• Experience working within Agile delivery environments.

• Excellent stakeholder management and communication abilities.

• A track record of improving delivery performance and team effectiveness.

Desirable Experience

• Microsoft 365 ecosystem experience.

• Knowledge of SharePoint, Teams and Power BI.

• Experience delivering enterprise B2B software products.

Why Apply?

• Join a growing software business with an established customer base.

• Lead a talented and experienced delivery team.

• Influence product delivery strategy and processes.

• Competitive salary of £75,000 - £85,000.

• Flexible hybrid working.

If you're an experienced Delivery Manager, Engineering Manager or Software Development Manager looking for your next leadership challenge, we'd love to hear from you.

Apply directly or contact Jack Harding at Nine Twenty Recruitment for a confidential discussion.

We're recruiting on behalf of a well-established Scottish organisation delivering essential care and support services, currently undertaking a major Business Improvement Programme to modernise its core HR, payroll, finance and rostering platforms.

Following a successful supplier selection process, our client is now looking for an experienced Implementation Project Manager to lead Stage 3 of the programme — taking the selected platform live across HR, payroll, finance and rostering in phases, without disrupting frontline service delivery.

The role

This is a hands-on delivery and control role. You'll direct the implementation partner and software supplier against the agreed scope, own configuration and data decisions, and be accountable for the go-live and stabilisation of each phase. You'll report to the Executive Sponsor and be accountable to the Steering Group, working closely with process owners across Finance, HR, Payroll and Operations.

Key responsibilities

You'll own the detailed implementation plan and cutover strategy across all phases; manage the implementation partner and supplier against the statement of work, including change control and milestone acceptance; run the design authority for configuration decisions; lead data migration from extract through to reconciliation and sign-off; own the test strategy including parallel payroll running; manage go/no-go decisions and business continuity at each cutover; and drive adoption of new ways of working across a dispersed, multi-site workforce.

What we're looking for

• Full lifecycle delivery of at least one finance or HR/payroll implementation through to live running and stabilisation
• Direct experience of a payroll go-live, including parallel running and statutory reporting
• Proven management of an implementation partner or software supplier against a statement of work
• Hands-on experience of data migration, reconciliation and formal business sign-off
• Experience of phased, multi-module deployments
• Working knowledge of finance, payroll and HR processes
• Confidence managing senior stakeholders and holding suppliers to account

Desirable

• Social care, health or charity sector background
• Rostering or workforce management implementation experience
• Experience with multi-entity or restricted funding reporting
• A formal delivery method (PRINCE2, APM, Agile) applied proportionately

If you have a track record of delivering complex, multi-phase system implementations and want to hear more about this opportunity, get in touch for a confidential discussion. jharding@weareninetwenty.com

About the role

Our client, a well-established and internationally recognised organisation, is looking to add to their team with this role. It provides technical expertise in designing, developing, and delivering a BI technology platform that supports core business activities and decision-making, working closely with a BI Technical Leader and wider stakeholders across the business.

Key accountabilities

• Ensure the integrity and governance of the BI platform, providing trusted, reliable reporting solutions
• Review and validate new reporting requirements, identifying risks and gaps in the existing data model
• Develop and maintain documentation (report design specifications, testing templates, etc.) to support internal processes and drive continuous improvement
• Deliver and maintain the BI platform in support of critical business cycles (e.g. FX, budgeting, forecasting, year-end processes)
• Support the promotion of new content through the development lifecycle in line with business requirements
• Ensure deployed solutions align with reporting governance principles, business requirements, and service delivery standards
• Contribute to continuous improvement in process, performance, productivity, and quality
• Maintain a strong understanding of data modelling and data platform concepts to ensure BI solutions are appropriately designed, developed, and maintained
• Contribute to and champion the ongoing BI strategy alongside business leaders, encouraging end-user engagement
• Proactively share knowledge with the wider team, documenting procedures to the required standard
• Provide end-to-end system support for BI applications, including meeting support SLAs and system uptime targets

What's on offer

• Standard company benefits package
• The chance to join a well-resourced, established Data/BI function with genuine business visibility
• A collaborative team environment with scope for progression

Glasgow Office-based (1-2 days WFH after training is complete)

About the Company This is a global travel businesses, with a marketing team that works with some of the world's leading travel brands and airline partners. It's a fast-paced, commercial environment where social media plays a genuine role in driving bookings, brand awareness and customer engagement. The culture is fun, collaborative and sociable, and the work is as varied and exciting as the destinations they sell.

About the Job This is a brilliant role for a creative, socially-savvy marketer who wants to work across organic and paid social at real scale. You'll be managing content across Facebook, Instagram, TikTok, LinkedIn and emerging channels: planning, creating and scheduling content that's on-brand, commercially purposeful and genuinely engaging.

You'll support campaigns across brand, tactical, retail and partner activity, including co-marketing with global travel and hospitality brands, giving you exposure to high-profile partnerships that most social media roles simply don't offer. There's paid social involvement too, supporting campaign setup, audience targeting and performance reporting via Meta Business Manager and TikTok Ads Manager. You'll also support the retail store network with local social activity, helping store teams improve confidence and consistency on social, great experience for anyone looking to broaden their skillset beyond a single channel or audience.

About the Candidate You'll have at least 2–3 years of experience managing social media channels in a commercial environment, with a strong grasp of platform best practice and a genuine passion for content. You'll be a confident copywriter, comfortable tailoring tone and messaging for different channels and audiences, and you'll have hands-on experience with Meta Business Manager and ideally TikTok Ads Manager. Organised, detail-oriented and able to juggle a busy content calendar without dropping the ball. Most importantly, you'll be a people person: creative, enthusiastic and someone who genuinely loves social media and wants to grow within it. Experience in travel, retail or a multi-site retail is preffered.

To find out more or apply, get in touch with Kerry McFarlane at Nine Twenty Recruitment for a confidential conversation, or submit your CV directly via this advert.

About the Role

Our client is an established digital transformation consultancy and Microsoft Partner, with a strong presence across Data & AI, Cloud, Business Applications, and Cyber Security. They work with enterprise and public sector clients on complex ERP and finance transformation projects. As part of continued growth within their Business Applications practice, they're looking for an experienced Dynamics 365 Finance Consultant to join their team, working across Finance & Operations (F&O) or Business Central (BC) engagements depending on background.

Key Responsibilities

• Lead and support the delivery of Dynamics 365 Finance implementations, from requirements gathering through to go-live and post-implementation support
• Configure and customise core finance modules (General Ledger, Accounts Payable/Receivable, Fixed Assets, Budgeting, Cash & Bank Management)
• Work closely with clients to translate business requirements into functional finance solutions
• Support integration of third-party ISV solutions where relevant (e.g. Continia, Dynaway)
• Produce functional design documents, test plans, and training materials
• Work alongside technical consultants, project managers, and solutions architects to ensure successful project delivery
• Provide guidance to clients on finance best practice within the Dynamics 365 ecosystem

Skills & Experience

• Several years' experience as a Dynamics 365 Finance & Operations Consultant, with strong knowledge of core finance modules
• Alternatively, strong Dynamics 365 Business Central experience with exposure to ISV solutions such as Continia or Dynaway would be considered
• Solid understanding of finance processes and how they map to D365 functionality
• Experience working across the full project lifecycle, from discovery through to support
• Strong client-facing skills, with the ability to communicate confidently with finance stakeholders
• Consulting background (in-house or partner-side) preferred

Desirable Skills

• Solutions Architect-level experience across Finance & Supply Chain Management (FSCM)
• Microsoft certifications in Dynamics 365 Finance
• Experience with Power Platform or wider Microsoft ecosystem
• Public sector or regulated industry project experience

Ready to find out more? Get in touch to discuss this role further. jharding@weareninetwentycom 

We’re partnering with one of the most exciting technology companies globally as they look to appoint a Head of Data to lead their internal Data Science & Analytics function.

This is a genuinely influential, Director-level position with responsibility for shaping how data is used across the organisation to drive insight, improve decision-making and create measurable business value.

We’re looking for much more than a technical data leader.

The successful individual will need the drive, personality and credibility to have their voice heard across the entire business, influencing senior leadership and championing a truly data-driven culture.

The role will focus on:

• Leading the Data Science & Analytics strategy across the organisation
• Building and developing a high-performing data function
• Using data and advanced analytics to identify new opportunities and drive better business decisions
• Working closely with senior leadership to align data strategy with commercial objectives
• Championing a data-driven culture across the business
• Developing analytics, insights and data products that deliver tangible business value
• Driving best practice across Data Science, Analytics, governance and responsible data usage
• Exploring how AI, Machine Learning and emerging technologies can create further value

What are we looking for?

We’re keen to speak with established data leaders who have operated at Head of Data, Director of Data, Head/Director of Data Science, Head/Director of Analytics or a similar level.

Ideally, you’ll bring:

• A strong background across Data Science and Analytics
• Previous experience within a SaaS or technology product business
• Experience building and leading high-performing data teams
• A track record of turning data into commercial and strategic value
• Strong C-suite and senior stakeholder management experience
• The personality and confidence to challenge, influence and drive change across an organisation
• Exposure to AI and Machine Learning would be advantageous
• Data Engineering knowledge is a nice to have rather than essential

This is not a Data Engineering or Data Platform leadership role. The focus is firmly on Data Science, Analytics, insight and business impact.

It’s a fantastic opportunity for an ambitious data leader to take on a highly visible role and shape how data is used across a rapidly evolving global technology company.

Interested in hearing more? Apply directly or get in touch with Chris Lowden at clowden@weareninetwenty.com for a confidential conversation.

📌 EUC Team Leader

📍 Glasgow (Hybrid: 4 days office / 1 day WFH)
📍 Full time, permanent
🎯 Competitive Package (DOE)

About the Role

Lead the future of End User Computing for a large, technically advanced facilities management company based in Glasgow, supporting colleagues and customers across the UK. As the business continues to evolve, technology plays a critical role in enabling reliable service delivery, operational efficiency, cyber resilience, and a great colleague experience.

We're looking for an experienced EUC Team Leader to lead, develop, and inspire our End User Compute team. This is a key leadership role within IT Operations, responsible for delivering high-quality, customer-focused EUC services while helping shape the future of workplace technology across the organisation.

Key Responsibilities

• Lead, mentor, and develop a team of EUC engineers/technicians, fostering a high-performing, customer-focused culture
• Oversee day-to-day delivery of End User Computing services, ensuring reliability and a great colleague experience
• Support the wider IT Operations function in driving operational efficiency and cyber resilience
• Help shape the future direction of workplace technology across the business

Skills & Experience

• Proven experience in an EUC or IT Operations environment, with prior team leadership or mentoring experience (management title not required)
• Hands-on experience with Google Workspace
• Strong communication skills with a customer-focused approach
• Comfortable working in a fast-paced, evolving technology environment

What We're Offering

• Based at a modern office in the East End of Glasgow
• On-site coffee house and food provided
• Hybrid working (4 days office / 1 day WFH)
• Competitive package, dependent on experience

Our client is a growing technology and managed services provider working across the public and private sector. As demand for their services continues to grow, they are looking for a Procurement Framework & Bid Manager to take ownership of their public sector framework portfolio and bid activity across Scotland and England.

The role
Reporting to the Sales Director, you'll own the full framework lifecycle end to end, from horizon scanning and accreditation through to call off opportunities, bid production and post award compliance. You'll keep a close eye on Public Contracts Scotland, the Find a Tender Service, Contracts Finder and individual framework portals, building these into a credible, well qualified pipeline rather than chasing volume for its own sake.
You'll lead end to end bid production, from kick off and storyboarding through to writing, review and submission, working closely with Sales, Service Delivery, Project Delivery and technical teams to pull together evidence led responses that score well against published criteria. You'll also maintain the framework calendar, keep lot and rate card information current, and act as the internal go to on framework terms and call off routes.

What they're looking for
Proven experience managing public sector frameworks and bids is essential, along with a strong working knowledge of the Procurement Act 2023 and the Public Contracts (Scotland) Regulations 2015. You'll need to be a confident, persuasive writer who can turn technical and commercial input into compelling, compliant submissions under deadline pressure.
Strong stakeholder management is key, as you'll be pulling input from sales, delivery and technical colleagues across the business. Commercial awareness, sharp attention to detail and the ability to manage several concurrent bids without dropping quality all matter more than any specific certification.

Interested? Get in touch to find out more.
LBrown@weareninetwenty.com

About the Role
Our client is a global IoT connectivity provider, enabling businesses to deploy, connect, secure and manage IoT devices at scale. Through market-leading eSIM/eUICC technology, they give customers access to 600+ networks across 150+ countries via a single IoT SIM, combining cellular connectivity with device lifecycle management on one platform. The business works with ambitious companies across energy, e-mobility, manufacturing, transportation, retail and healthcare to help them deploy faster, reduce cost and simplify operations.

We're looking for a Presales Consultant to sit between the sales and technical teams — someone who can quickly get under the skin of a customer's connectivity challenge, translate the platform into a solution that solves it, and support the sales team through the technical stages of the deal cycle. This is a great opportunity for someone from an IoT, M2M or mobile/connected devices background who wants to move closer to the commercial side of the business.

Key Responsibilities

• Partner with Account Executives throughout the sales cycle, owning the technical narrative from discovery through to close
• Translate customer requirements into tailored connectivity and device management solutions
• Deliver product demonstrations, technical presentations and proof-of-concept work for prospective customers
• Respond to RFPs/RFIs and technical questionnaires with accurate, compelling technical input
• Work with multi-carrier cellular connectivity (3G/4G/5G, LTE-M, NB-IoT, Cat-M) and eSIM/eUICC concepts to answer customer questions with credibility
• Act as the technical point of contact during pilots and early-stage deployments, handing over cleanly to delivery/customer success
• Stay current on IoT connectivity trends (2G/3G sunsetting, 5G, eSIM adoption, connectivity management platforms) to keep the sales team's positioning sharp
• Feed customer and market insight back into product and marketing teams

Skills & Experience

• Background in IoT, M2M, mobile network/connected devices or telecoms connectivity — either technical, presales or solutions engineering in nature
• Comfortable working with SIM/eSIM technology, cellular network fundamentals and connectivity management platforms
• Experience supporting a sales team through technical presentations, demos or proof-of-concept delivery
• Strong communicator, able to flex between technical detail (for engineering stakeholders) and business value (for commercial stakeholders)
• Confident running discovery conversations and translating requirements into a solution design

What We're Looking For

• Someone technically credible but genuinely commercially minded — this isn't a back-office engineering role
• A self-starter comfortable working cross-functionally with sales, engineering and customer success
• Someone happy to travel for customer meetings and occasional on-site presales work

Desirable Skills

• Prior experience at a connectivity provider, MVNO, telecoms operator or IoT device management vendor
• Exposure to industrial IoT verticals — fleet/asset tracking, energy & utilities, manufacturing or connected health
• Familiarity with API-driven platforms and integration work in a connectivity or device management context

Interested, or know someone who fits? Get in touch with Jack Harding at jharding@weareninetwenty.com

The role

Reporting into senior leadership, you'll be responsible for the day to day running of service delivery, making sure clients are getting a consistently high standard of support and that SLAs are being met across the board. You'll own the relationship with a portfolio of clients, chairing service reviews, managing escalations and making sure any recurring issues are picked up and    addressed before they become a bigger problem.

You'll also work closely with the technical teams to keep an eye on ticket queues and resourcing, and you'll be expected to identify opportunities to improve how the service desk operates as the client base grows. Part of the role will involve spotting where clients could benefit from further Power Platform development work, so a good understanding of the Power Platform suite and its practical applications is important.

What they're looking for

Previous experience in a Service Delivery Manager or similar role within an MSP is essential, along with a solid understanding of ITIL and how support desks operate day to day. You'll need hands on experience with the Power Platform (Power Automate, Power Apps, Power BI) and a good grasp of the wider Microsoft stack.

Strong stakeholder management is a must, along with the ability to stay calm under pressure and bring structure to a busy, fast moving environment. ITIL certification would be an advantage but isn't essential.

Interested? Get in touch to find out more.
LBrown@weareninetwenty.com

LOGANAIR

CRM & Loyalty Executive

Help us build our CRM — right from the ground up.

Glasgow Airport (office based 4 days)

Loganair has been in the skies for over 60 years. Today they fly over 40 aircraft to destinations across the UK and Europe, and are on a mission to become the airline of choice for people who are done with endless add-on fees, confusing fares and being treated like just another passenger.

They are small enough to know their customers as individuals, big enough to deliver like a major international carrier, and proud to be Scotland's own. If you want to lead marketing somewhere that still has that personal touch, this is it.

Their CRM has only been live since February this year, so it's very much still in its infancy, which means there's genuine opportunity to shape segmentation, journeys and loyalty communications from an early stage, rather than working within someone else's legacy setup. You'll also have support from a new CRM partner helping us build out enhanced segmentation for the initial stages.

You'll manage the day-to-day delivery of CRM and email marketing activity: campaign builds, automated journeys, loyalty communications, segmentation and database engagement. Reporting into the Senior Marketing Manager, you'll be part of a small, close-knit marketing team, which includes Social Media & Content Lead.

• Building, scheduling and sending CRM and email marketing campaigns, with accurate targeting, personalisation and on-brand content.
• Creating audience segments and loyalty database selections using customer data and behavioural triggers.
• Owning QA on every send: links, data, personalisation and compliance, before anything goes out.
• Reporting on performance: opens, clicks, conversion, database growth and revenue contribution, with clear, actionable insight.
• Running test-and-learn plans (subject lines, content, timing, audiences) and using the results to keep improving.
• Maintaining data quality and consent management in line with GDPR and best practice.

• Hands-on experience with a CRM, email marketing platform or ESP. HubSpot experience is preferred.
• Genuine comfort with customer data: segmentation, reporting, database hygiene and turning insight into action.
• A background in direct-to-consumer marketing is preferred
• Real enthusiasm for building something new. Our CRM is brand new, and we need someone who wants to make it their own rather than just maintain it.
• Strong attention to detail, a proactive approach, and genuine ownership of your work.

If you’re interested in applying for this role you can apply via the advert or contact Kerry McFarlane to find out more. Nine Twenty are managing this appointment on behalf of Loganair and will manage all communication. If your experience closely matches, but you’re not sure this is exactly right for you, we would love to have a conversation and explore this further.