Nine Twenty Technology have a fantastic new requirement for a Technical Support Engineer to join a connected IoT device service provider based in Glasgow. Working together with customers and partners, this organisation is making IoT as accessible, repeatable and scalable as possible. As a Technical Support Engineer, you will be working alongside a team of hard working, creative, and passionate engineers, who are crucial to the customer success experience for all customers.
This is a fantastic opportunity for someone looking to further their career in an exciting, forwards thinking organisation.
Responsibilities:
- Providing technical support across a number of products and services
- Managing incident and request tickets
- Performing advanced troubleshooting
- Working closely with the wider technical support teams for issue resolution / future release requirements
- Liaising with 3rd party suppliers and partners to accurately fix and resolve tickets.
Skills required for this role:
- Understanding of TCP/IP addressing
- Understanding of Domain name zone files and how to relate to data traffic
- Knowledge and/or experience working with Mobile Network Operators
- Reasonable understanding of APNs, IPSec's, OpenVPN, & relating technologies
- Ability to perform traces using WireShark/CloudShark and to interpret results
- Understanding with VPN clients
- Experience using network diagnostic tools
- Experience in Connectivity as a Service (CaaS) and Platform as a Service (PaaS) would be advantageous
- Understanding of monitoring dashboards such as Kibana, Grafana, Pingdom and DataDog
- Understanding of SLAs
- Experience with API's
- Experience with SIM card technology and/or cellular routers
- Experience with Windows, Linux, CMD and BASH
- Ability to identify issues based on their priority/risk to the customer/business
- Participation on the on-call rota as and when required
Benefits
- Pension 7% ER for a minimum EE contribution of 4%
- 25 holidays per year plus statutory holidays on top
- TAKE 5 program – basically an additional 5 days leave employees have access to.
- BUPA healthcare and dental program
- EAP
- Travel Insurance
- 4x Salary Life Insurance
- Flexible working/Hybrid working/Remote
To be considered for this opportunity, please apply today or call Sophie at Nine Twenty on ☎️ 07775 380 860