Technical Support Engineer, Jobs, 8786

Technical Support Engineer - Glasgow

Date Posted: Monday 26 September 2022

LinkedIn ShareShare

Nine Twenty Technology have a fantastic new requirement for a Technical Support Engineer to join a connected IoT device service provider based in Glasgow. Working together with customers and partners, this organisation is making IoT as accessible, repeatable and scalable as possible. As a Technical Support Engineer, you will be working alongside a team of hard working, creative, and passionate engineers, who are crucial to the customer success experience for all customers. 

This is a fantastic opportunity for someone looking to further their career in an exciting, forwards thinking organisation. 

Responsibilities: 

  • Providing technical support across a number of  products and services
  • Managing incident and request tickets 
  • Performing advanced troubleshooting
  • Working closely with the wider technical support teams for issue resolution / future release requirements
  • Liaising with 3rd party suppliers and partners to accurately fix and resolve tickets.

Skills required for this role

  • Understanding of TCP/IP addressing
  • Understanding of Domain name zone files and how to relate to data traffic
  • Knowledge and/or experience working with Mobile Network Operators
  • Reasonable understanding of APNs, IPSec's, OpenVPN, & relating technologies
  • Ability to perform traces using WireShark/CloudShark and to interpret results
  • Understanding with VPN clients
  • Experience using network diagnostic tools
  • Experience in Connectivity as a Service (CaaS) and Platform as a Service (PaaS) would be advantageous
  • Understanding of monitoring dashboards such as Kibana, Grafana, Pingdom and DataDog
  • Understanding of SLAs
  • Experience with API's
  • Experience with SIM card technology and/or cellular routers
  • Experience with Windows, Linux, CMD and BASH
  • Ability to identify issues based on their priority/risk to the customer/business
  • Participation on the on-call rota as and when required

Benefits

  • Pension 7% ER for a minimum EE contribution of 4%
  • 25 holidays per year plus statutory holidays on top
  • TAKE 5 program – basically an additional 5 days leave employees have access to.
  • BUPA healthcare and dental program
  • EAP
  • Travel Insurance
  • 4x Salary Life Insurance
  • Flexible working/Hybrid working/Remote 

To be considered for this opportunity, please apply today or call Sophie at Nine Twenty on  ☎️ 07775 380 860