Nine Twenty are currently looking for a 'Software Support Representative' to join an Award Winning organisation in Edinburgh who specialise in healthcare software development. If you have either a technical background (software and/or hardware) either through education (Computer Science), work experience or simply a strong personal interest and a proven track record in delivering high quality customer service, then we would love to hear from you!
What's in it for you?
- Fantastic Edinburgh location and great facilities
- In-house training programme + development opportunities
- Cycle to work scheme
- Pension scheme
- Competitive starting salary + review after probation and frequent reviews thereafter
You’ll be:
- A brand Ambassador – ensuring customers are provided with a consistently high level of customer service
- Providing guidance which can involve basic software training, troubleshooting software issues, discussing the customer’s technical set-up
- Liaising between the customer and the business in terms of managing reported bugs and enhancement requests
- Working with the Sales team to facilitate technical calls with prospective customers
- Completing remote installations on all software products for colleagues and customers, to end user satisfaction
- Identifying customer training needs, and organising training sessions
To be considered for this exciting opportunity, please apply today or contact Adriana at Nine Twenty.