Senior Technical Support, Jobs, 8259

Senior Technical Support - Glasgow

Date Posted: Monday 24 January 2022

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UP TO £40,000
Nine Twenty Technology & Digital are delighted to be partnered with a Glasgow based company who provide end-to-end technology solutions for people and businesses.  Enabling connection and collaboration with colleagues and customers.  Building teams, partnerships, relationships.  Supporting your organisation to be secure, productive, even extraordinary!
The Role:
This role will be a mixture of field and office-based help desk work for IT customers. As part of the role, you will also be expected to make recommendations on solutions for customers and take an active role in configuration and deployment of kit. You may also be asked to get involved in wider converged solutions for the business. Most of the role will involve providing technical support at differing levels to the customer base either on the phone or via a site visit. Providing excellent customer service is something that differentiates Nine Twenty’s partner from other organisations, and this must be something that you enjoy.
  • Part of Senior engineering responsible for project delivery and escalations from core support
  • Administering, deploying, and configuring Microsoft Windows Server 2008 – 2019 including Active Directory and Group Policy creation
  • Strong knowledge in O365 and Azure
  • Strong knowledge of LAN / WAN hardware and router configurations
  • Server Virtualisation Environments such as Microsoft Hyper-V / VMware
  • A detailed knowledge of WatchGuard & FortiGate firewalls
  • A detailed understanding of network switching architectures and configurations.
  • An excellent understanding of network protocols, DNS, DHCP, TCP/IP
  • Provide technical support to our user base, both remotely and on-site as required
  • Attending sites to assist in the implementation and installation of new systems, PC’s and other IT supplies including software
  • Providing 3rd line telephone support for our client's products, both hardware and software
  • Server Operating Systems including Server 2003, Server 2008 R2, 2012 and 2016, 2019
  • Exchange 2003, 2007, 2010, 2013, 2016, 2019 Active Directory
  • HyperV Experience, including clusters and SAN
  • O365 administration, configuration, troubleshooting, migrations
  • Sound understanding of SharePoint permissions, config, and troubleshooting
  • Server Hardware troubleshooting
  • Windows desktop operating systems troubleshooting
  • Firewalling (Watchguard & FortiGate) /VLAN Experience / router and connectivity troubleshooting
  • CISCO / HP Switching experience, config, troubleshooting
  • WIFI (Full Cisco Meraki Stack preferred but not essential)
  • Sound IP troubleshooting skills including DHCP, DNS, IP addressing
  • Cisco CCNA
  • MS Certification in O365
  • MS Certifications in Server
  • Proactive thinker
  • Project Management Experience, design, and implementation of solutions
Package on offer:
  • All employees become shareholders after 1 year of service
  • Quarterly Q&A at each site with our CEO
  • Annual Employee Engagement Survey
  • Weekly fruit delivery and monthly lunch at each office
  • Training Passports designed for each employee’s individual needs
  • A staff handbook which governs diversity, equality, working conditions and relations
  • Comprehensive benefits including private health insurance, life assurance and discount schemes.
To be considered for this opportunity, please apply today, or contact Nyomi O’Dowd.
T: 0141 231 1260