NOC Engineer, Jobs, 8905

NOC Engineer - England

Date Posted: Thursday 04 August 2022

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The NOC Engineer will support the monitoring and management of customer networks and ISP operations. The main responsibility will be identifying, diagnosing, managing and resolving incidents, minimising the impact of any network outage and customer downtime. You will be expected to ensure that customer SLA’s are achieved for all services using Network Monitoring and end-to-end Incident Management processes. 

Depending on the position offered, you should be prepared to work a shift pattern which will involve days, nights and weekends.

 Responsibilities:

  • Network Monitoring, Incident Management, Incident Diagnosis and Incident Resolution within SLA's, ensuring that all incidents are investigated in a timely manner
  • Incident detection and diagnosis using industry standard network monitoring and management tools
  • Monitoring and management of WAN & LAN, bespoke IP networks, Wifi and any other company-provided customer solutions, ensuring regular updates with meaningful technical analysis and next step actions
  • Provide regular updates to ticketing systems whilst progressing incidents through to resolution
  • Liaising and escalating with external suppliers and other departments to ensure minimum disruption and downtime on the network.
  • Managing the technical escalation of incidents to 3rd line support engineers
  • Ensure operational processes and procedures are followed in accordance with department guidelines and company policy
  • Perform problem management to identify reoccurring incidents and support service improvement plans to negate reoccurrence of incidents
  • Responsible for ensuring the security and integrity of the network by adherence to the company's Information Security policies and procedures
  • Responsible for directing field engineers during installation and incident troubleshooting
  • Processing requested changes in an accurate and timely manner according to procedure
  • Attending client meetings, either ad hoc or scheduled

 Your Skills and Expertise: 

Essential:

  • Experience of IP, OSPF, BGP and MPLS
  • Experience of working within a Network Management or Operations Centre environment within the Managed Services or Telecoms Sector, or within an ISP
  • Knowledge of products from Openreach, BTW, TalkTalk, Virgin Media and other 3rd Party Suppliers
  • First-hand experience of management of 3rd Party Suppliers
  • Excellent written and oral communication skills
  • LAN and WAN troubleshooting skills
  • Experience of various trouble-ticketing systems
  • Experience of Juniper network devices
  • Experience with Firewalls such as Fortigate, Smoothwall and Palo Alto
  • Experience of Wifi networks Experience of managing DNS and Radius systems
  • CCNA, CCNP, JNCIA, NSE4 or equivalent (and willing to work to obtain said certifications)
  • Experience of diagnosing Fibre faults including Dark fibre
  • Understanding xDSL technologies
  • Experience of management of FTTx services 

Desirable:

  • ITIL certified or a strong working knowledge of ITIL Incident, problem and change management disciplines
  • Experience of working with a Projects team, performing service handover and acceptance

This is a great opportunity to join a very reputable company. Apply now for immediate interview.