Nine Twenty are currently on the look out for an experienced Team Lead Major Incident and Problem Manager to join our client, a global ICT service provider on the outskirts of Glasgow.
The Major Incident Management function provides a 24/7 x 365 service to ensure rapid response and service restoration for outages. My client is looking for a major incident manager who can also lead a team delivering problem and major incident management service to a wide range of clients. The role is accountable for daily operations management, ensuring coverage and performance to all contractual deliverables and KPIs.
What's in it for you?
- Competitive salary
- Pension Contribution
- Healthcare Options
- Buy and sell holiday Scheme
- 25 days holiday +PH
- Free onsite parking
Skills/Experience
- IT service background ideally
- Extensive management experience
- Experience in a client facing role
- Extensive experience in ITIL aligned service delivery
- Experience with Service Now or equivalent ITSM tools
- An understanding of Service Level Agreements and their application
Please apply to this position today to be considered or call Sophie at Nine twenty for more information.