Linux Engineer - Scotland

Date Posted: Monday 23 May 2022

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We are on the search to hire a skilled Linux Engineer to assist our customers with computer hardware, and software issues. You will be required to work on-site or through a remote connection and assist with hardware, software, upgrades, and basic IT-related issues.

To be successful in this role. You will have extensive knowledge on Enterprise Linux Operating Systems. Good problem-solving skills, and very high interpersonal skills. You will be able to provide fast and effective support to our clients which are experiencing various hardware, and software related issues.

Responsibilities

  • Responding to client Support Requests through our ITSM Tools or by Telephone
  • Respond to ad-hoc and urgent requests
  • Troubleshooting hardware and software issues
  • Installing, and upgrading Operating Systems
  • Installing, and upgrading Software
  • Troubleshooting network and connectivity issues
  • Document and provide procedures on the best practices
  • Making suggested improvements on the IT infrastructure
  • Escalate any unresolved issues
  • Successful Delivery of Quality of Service within agreed SLA’s
  • Discovering trends and providing Service Improvement Recommendations

Requirements

We are looking for someone with a minimum of 5 years’ experience working within a Linux Environment

Essential Skills

  • Proven experiencing of working as a Systems Administrator, Technical Support Specialist, or a related role.
  • Backup & Disaster Recovery Products
  • RHEL/CentOS/Rocky Linux/Ubuntu
  • Patch Management Systems (Spacewalk/Satellite)
  • Oracle DB’s (Using ODA and OVM)
  • Working with Server Hardware like Dell/Cisco UCS/HPE

Desirable Skills

  • General Understanding of Security Policies
  • ITIL Processes (Incident/Change/Problem Management)
  • Ensuring customer satisfaction by providing the best solutions to their queries.
  • Good Problem solving and Multi-Tasking Skills.
  • Good Understanding of Networking
  • ITSM Tools
  • Monitoring Tools
  • Windows Operating Systems

The ability to challenge, say no and disagree! Just because “we’ve always done it that way” it doesn’t mean we should continue to be constrained by that thinking 

Apply now for an immediate interview