ITSM Systems Administrator, Jobs, 9670

ITSM Systems Administrator - Glasgow

Date Posted: Monday 20 November 2023

, Ref: 9670

ITSM Systems Administrator

Cumbernauld (hybrid – 3 days per week in office)


The Role

We are currently looking for an ITSM Systems Co-ordinator to join our Service Delivery team. This role will give you the opportunity to own and drive the design, configuration and use of the IT Service Management System, as well as, enhancing the service provided to the business. 



As ITSM Systems Co-ordinator, you will lead the design and implementation of the IT Service Management System in partnership with the GTS leadership team, process owners and SMEs. You will be responsible for monitoring the IT Service Management System's overall performance and identify areas of improvement with solutions recommended, detailing the pros, cons and risks. 



You will have prior experience in an IT Service Management experience, preferably with experience in using and developing Assyst. Proficiency in general-purposing programming languages such as Python, Powershell or Bash Script would be beneficial in the role, as well as, a sound understanding of ITIL Foundation principles. 


If interested and you would like to discuss this further, please contact Ricky on 07552845113 or e-mail