Infrastructure & Telecoms Support Technician, Jobs, 9249

Infrastructure & Telecoms Support Technician - Scotland

up to £42k

Date Posted: Monday 30 January 2023

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We are looking for an Infrastructure & Telecoms Support Technician to join our team in Glasgow!

Within this role, you will be involved in technical project work and support the first/second line support team; you will also be responsible for ongoing maintenance and support of the on premise & cloud hosted environment on a BUA basis. The role may involve travel to support and deploy group solutions.

Role details:

  • Providing 3rd line technical support across the IT Infrastructure environment including cloud technologies
  • You will be tasked with day-to-day support and troubleshooting of issues within the company's infrastructure services ensuring you work within agreed SLA's within an ITIL environment.
  • You will be involved in a variety of Infrastructure projects spanning from day-to-day operational improvements to new service delivery solutions.
  • You will be a seasoned Infrastructure professional with in-depth experience across a range of infrastructure platforms and understand telephony systems; the successful candidate will be passionate about technology and eager to develop their skillset.
  • You will have had a background working with networks and servers. Now working as a specialist supporting a broad span of technologies including Azure, AWS and O365.
  • Exposure to telephony systems would be an advantage including Avaya, NICE and Noetica contact centre systems.
  • Alongside an extensive technical knowledge, you will have experience of working with a variety of high-level stakeholders to represent the infrastructure function at Group level and will contribute to overall IT strategy.


  • Excellent experience of infrastructure components like Networking, Server platforms, storage, application structure (2-tier, 3-tier), Identity, Security (Encryption, PKI), load balancing.
  • Experience of administration and troubleshooting within Office 365, Azure, Private and Avaya cloud.
  • Experience working with a large application estate running IIS & SQL.
  • Experience managing infrastructure estates using configuration management and application management & monitoring tools. Strong & demonstrable experience migrating workloads to cloud platforms.
  • Solid Experience of PowerShell, scripting, and automation.
  • Solid Experience with MS Windows Server- configuration and support.
  • Excellent Virtualisation skills - VMware vSphere and Hyper-V, Remote desktop.
  • Ensuring that all incidents, problems, and requests are progressed and updated through to completion.
  • MCSE, Cisco & AWS Certification(s) is desirable.
  • ITIL Foundation Level Certified is desirable.


  • Salary up to £42,000.00 DOE + employee benefits
  • 30 Days Paid Holiday
  • Bonus Opportunity
  • Enhanced CSP & Maternity/Paternity Scheme
  • Comprehensive training to ensure you have the tools to do your job
  • Relaxed Dress Code
  • Positive working environment
  • Plus much more

Apply now for an immediate interview