Nine Twenty Technology are delighted to be representing their client based in Renfrewshire in the search for a First Line Support Graduate candidate for their technology service client.
If you are looking for a role where you can get into a fast-paced IT support environment and hit the ground running with excellent progression within a large workforce, then this could be the role for you!
This is the opportunity to join a business founded in 19th century that operate at a global scale, providing IT to clients across all continents and collaborating with the biggest names in the IT space with nearly 3000 happy clients.
The successful candidate will have a broad knowledge within IT technologies, including the Microsoft platform and applications, with proven experience of working with Active Directory. A sound understanding of infrastructure technology including servers, databases and networks are fundamental for this role.
What's in it for you?
- Competitive salary
- Competitive Pension Contribution
- Cycle to work Scheme
- Holidays: 25 per year + Public holidays - Buy and sell holiday options
- Fantastic progression routes and internal growth scheme
- Fantastic working environment
Responsibilities/Accountability:
- 1st line support, for Desktop (troubleshoot, diagnosis and incidents).
- Customer focused.
- Industry certified.
- Call resolutions, technical support.
- Internal and external support queries.
- Create and maintain client accounts via Active Directory.
Skills/Experience
- Proven track record of delivering within a service desk environment.
- Understanding of ITIL and process.
- Service Management methodology knowledge.
- Interest in Incident and Problem Management.
Qualification/Certification requirements
- Experience with Active Directory.
- Technical qualifications.
- 2 years customer service work experience.
To apply for this role, please click below.