Nine Twenty Technology are delighted to be representing their client based in Renfrewshire in the search for a entry level IT candidate for their global technology service client.
The successful candidate will have a broad knowledge within IT technologies, including the Microsoft platform and applications. The candidate will also have experience working in a customer service role. This is the perfect opportunity for an IT graduate with fantastic customer service skills to start their career in a worldwide business which will offer them exceptional training and progression.
A sound understanding of infrastructure technology including servers, databases and networks are fundamental for this role.
What's in it for you?
- Competitive salary
- Competitive Pension Contribution
- Cycle to work Scheme
- Holidays: 25 per year + Public holidays - Buy and sell holiday options
- Fantastic progression routes and internal growth scheme
- Fantastic working environment
Responsibilities/Accountability:
- 1st line support, for Desktop (troubleshoot, diagnosis and incidents)
- Customer focused
- Industry certified
- Call resolutions, technical support
- Internal and external support queries
- Create and maintain client accounts via Active Directory.
Skills/Experience
- Proven track record of delivering excellent customer service
- Understanding of the Microsoft platform and applications
- Understanding of Active Directory
- Understanding of ITIL and process
- Service Management methodology knowledge
- Interest in Incident and Problem Management
Qualification/Certification requirements
- Technical qualifications.
- 2 years work experience in a customer service role.
To apply for this role, please click below.