This role has arisen within a niche agency that deals exclusively in eCommerce, dealing with high profile clients all over the globe such as Virgin and Irn Bru. The business has 6 offices around the world, all the way from Los Angeles to Sydney.
As an E-commerce Manager, you will define, prioritize and plan the resources and technical requirements needed for eCommerce sites to be delivered on time and within budget.
The Role:
- Work with creative and internal teams to design the best 'Webshop experience' for each brand.
- Ensure the website's effective day-to-day running, working with external agencies where appropriate to ensure a seamless Webshop experience.
- Managing the sales, inventory, forecasting, and all aspects of the online store, including online merchandising & product taxonomy.
- Merchandising and optimizing list pages, strip banners, product pages.
- Create and optimize product listings, stock updates on behalf of Clients.
- Take ownership of web analytics and accurate reporting to the Sales and Marketing teams.
- Analyze online sales-related data to improve rankings, predict future sales and manage stock requirements.
- Keep ahead of new developments and trends in the e-commerce field, continually looking for new opportunities.
- Troubleshoot website and marketplace issues as and when they occur.
- Optimizing the eCommerce website together with developers / external platform team (Shopify, - understanding how to customize it to regional (country) demands.
- Lead E-commerce Operations team in Webshop scoping workshop and executing UX updates and project managing the development team.
- Lead and execute the System testing, User Acceptance Testing, and A/B & MVT testing strategy via Google Optimize or similar tool.
- For B2C Webshops - Tracking, analyzing, and improving traffic quantity and quality coming from the different channels, making use of all available marketing and CRM tools (Paid / Social Media, PR, EDM, etc.).
- Creating & presenting performance & commercial reporting, analyzing numbers, and creating a strategy based on those insights.
Experience & Skills requirement
- 5+ years of relevant experience (B2C / B2B E-commerce).
- Experience with Shopify and/or other major eCommerce platforms such as - Magento 2
- Experience with CRM/ platforms.
- Knowledgeable of marketing and sales mechanisms (best practice) of major eCommerce companies.
- A strong understanding of digital marketing and familiar with the programs and tools most commonly used in this environment (Google Analytics, Google Optimise, Adwords, Facebook Ads Manager, Search Console etc.)
- Proven ability to gather customer insights while also being able to articulate those in executive-level format.
- Experience in hiring, managing and training.
- Entrepreneurial thinkers are welcome - those able to think outside the box best suited to a real 'start-up', agile environment with early responsibility for critical decision making.
Software you will be proficient in
- Shopify
- Google Analytics, Google Ads, Facebook Ads
- Jira / Trello
- Google Optimize or similar testing tool
- Reporting through excel
- Microsoft Office
- Trello (or similar project management software)
- Hotjar (or similar onsite analytics)
- If this is you, or you are a quick enough learner that you'll be able to do all these things comfortably then don't waste any time in changing your life and apply now
If this sounds like your next step, please apply below or get in touch.