Location Area:
Scotland, Glasgow
Discipline:
Contact Centre
Job type:
Permanent
Published:
25-02-2020
Expiry date:
04-03-2020
Reference:
6259
Job Role
To provide exceptional levels of customer service and achieve performance targets by taking / making inbound and outbound telephone calls on behalf of the organisation’s clients to their customers for the purpose of recovering outstanding debt. Handling customer correspondance and replying in line with current practices.
As a Customer Service Consultant, you must be highly motivated, competitive and focused as well as target driven. You must also be energetic, assertive, positive and able to handle difficult conversations.
Hours of Work
The working week is based on 42.5 hours, this is broken into 2 different shift options as detailed below:
Option A - 3 shifts working 9am to 5pm and 2 shifts working 9am to 8pm.
Option B - 3 shifts working 9am to 6pm and 2 shifts from 11am to 8pm.
Additional Shifts
There is a requirement to work 1 in every 3 Fridays from 10:30 am to 7pm. You would also be required to work 1 in every 3 Saturdays from 9am to 1pm. * Saturday shifts are given a half day during the working week*
Experience/Qualifications
Previous experience in Collections, Sales, Telemarketing or a related role is preferred.Have a minimum of 3 intermediate 2 qualifications must include English, Maths/ArithmeticKnowledge of Windows/Microsoft Office (Essential)
Duties/Responsibilities
Successful candidates will be subject to a Credit File Check and basic Criminal Record Check.