Customer Service Consultant Wednesday 4 March 2020 - Glasgow

LinkedIn ShareShare
More

Clydebank G81

£14,652.30 - £18,506.98 a year OTE £20,906 - £22,700

Permanent (full and part-time)

Working with one of the leading business providers of gas and electricity in the U.K delivering exceptional levels of customer service and achieving performance targets by taking / making inbound and outbound telephone calls on behalf of the organisation. Your approach and listening skills will be key to understanding what the best course of action is to make a positive impact that really makes a difference. Your duties will consist of contacting businesses regarding outstanding invoices and establishing a resolution to rehabilitate the customers situation.

As a Customer Service Consultant, you must be highly motivated, competitive and focused as well as target driven. You must also be energetic, assertive, positive and able to handle difficult conversations.

We’re dedicated to your learning and development from initial training, offering modern apprenticeship programmes and line manager support which feeds our promote from within structure. Prior contact centre experience is not necessary. We’re mostly looking for passionate and empathetic people that we can train and help every step of the way.

We have the ability to offer full and part-time vacancies subject to completion of training. This will take into consideration for people looking at a reasonable work/life balance

 

Our full time working hours.

Monday to Friday 08:30am to 5:30pm = 30 minute lunch with 2 fifteen minute breaks.

 

Working with us you’ll enjoy all of these benefits:

  • All English bank holidays are closed days.
  • Extra bonus holiday with 100% attendance.
  • An extra days holiday for every year past 5 years’ service (maximum of 4)
  • Opportunities to earn an additional reward:
  • Bonus averaging an extra £250 per month per person.
  • Modern facilities in an open plan office.
  • Medical Insurance

Benefits:

  • On-site parking
  • Bonus scheme
  • Flexible working hours

Job Types: Full-time, Part-time, Permanent, Apprenticeship

Experience:

  • sales: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Education:

  • A-Level or equivalent (Preferred)