Customer Service Consultant Wednesday 4 March 2020 - Glasgow

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Clydebank G81

£14,652.30 - £18,506.98 a year OTE £21,698 - £24,506

Permanent (full and part-time)

Delivering exceptional levels of customer service of behalf of a client in the financial sector, achieving performance targets by making outbound telephone calls with the goal of resolving customer enquiries and providing a resolution.

As a Customer Service Consultant, you must be highly motivated, competitive and focused as well as target driven. You must also be energetic, assertive, positive and able to handle difficult conversations.

We’re dedicated to your learning and development from initial training, offering modern apprenticeship programmes and line manager support which feeds our promote from within structure. Prior contact centre experience is not necessary. We’re mostly looking for passionate and empathetic people that we can train and help every step of the way.

We have the ability to offer full and part-time vacancies subject to completion of training. This will take into consideration for people looking at a reasonable work/life balance.

Our full time working hours.

Option A

3 shifts working 9am to 5pm and 2 shifts working from 9am to 8pm.

9am to 5pm = 30 minute lunch with 2 fifteen minute breaks.

9am to 8pm = 1 hour lunch with 2 fifteen minute breaks.

 

Option B

3 shifts working 9am to 6pm and 2 shifts working from 11 am to 8pm.

9am to 6pm = 30 minute lunch with 2 fifteen minute breaks.

11am to 8pm = 30 minute lunch with 2 fifteen minute breaks.

 

You would also be required to work 1 in every 3 Saturdays from 9am to 1pm which applies to both option A and Option B.

Working with us you’ll enjoy all of these benefits:

  • All English bank holidays are closed days.
  • Extra bonus holiday with 100% attendance.
  • An extra days holiday for every year past 5 years’ service (maximum of 4)
  • Opportunities to earn an additional reward:
  • Bonus averaging an extra £266 per month per person.
  • Modern facilities in an open plan office.
  • Medical Insurance

Benefits:

  • On-site parking
  • Bonus scheme
  • Flexible working hours

Job Types: Full-time, Part-time, Permanent, Apprenticeship

Experience:

  • sales: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Education:

  • A-Level or equivalent (Preferred)