Customer Service Consultant
Pastdue Credit Solutions
Glasgow G1
£14,365 - £18,144.10 a year
Permanent (full and part-time)
To provide exceptional levels of customer service and achieve performance targets by taking / making inbound and outbound telephone calls on behalf of the organisation’s clients to their customers for the purpose of recovering outstanding debt. Handling customer correspondence where you’ll be talking to customers who have found themselves in financial difficulty and you will be supporting them back on that journey to financial recovery. Your approach and listening skills will be key to understanding what the best course of action is to make a positive impact that really makes a difference.
As a Customer Service Consultant, you must be highly motivated, competitive and focused as well as target driven. You must also be energetic, assertive, positive and able to handle difficult conversations.
We’re dedicated to your learning and development from initial training, offering modern apprenticeship programmes and line manager support which feeds our promote from within structure. Prior contact centre experience is not necessary. We’re mostly looking for passionate and empathetic people that we can train and help every step of the way..
We have the ability to offer full and part-time vacancies subject to completion of training (initial 4 weeks). This will take into consideration for people looking at a reasonable work/life balance
Working with us you’ll enjoy all of these benefits:
- All English bank holidays are closed days.
- Extra bonus holiday with 100% attendance.
- An extra days holiday for every year past 5 years’ service (maximum of 4)
- Opportunities to earn an additional reward:
- Bonus scheme averaging an extra £250 per month per person.
- Productivity bonuses rewarding £50 per month.
- Recommend a Friend Scheme – £500 per person.
- Modern facilities in an open plan office.
- Childcare Voucher Scheme – to help with that work-life balance
- Medical Insurance
- And many more incentives from prizes to vouchers.
Job Type: Full-time