Named one of the "Sunday Times Best Companies" with a 1* accreditation, this decade-old owner-managed technology-driven company has grown to a team of 45(up 50% in the past 12 months, in the height of the pandemic), and shows no signs of slowing down. With a state-of-the-art HQ in the heart of Glasgow, and an office in London, India, and the US. This employee-centric business is one of the fastest-growing of its kind in Scotland, giving the successful specialist great career progression on offer.
The business is at the forefront of what they do, in both their approach to marketing and their commitment to offering their team the best opportunities. The culture is one of teamwork, transparency, and authenticity where they ensure the team is well looked after, have rewarding and fulfilling careers and ultimately enjoy coming to work.
The Role
This role will involve working closely with our Client Services Director as well as wider Marketing, Development, and Content teams, ensuring that all customers are serviced to the highest possible standard. The majority of clients will be based internationally across the US & Canada with plans to grow in Australia and Germany.
You will communicate with clients on a daily basis and will play an active role in client onboarding, campaign servicing, and campaign aftercare ensuring that the business's excellent reputation is maintained. You will be adept in building & maintaining strong relationships with clients, engaging directly with internal and external stakeholders at all levels, and be able to identify needs and requirements to ensure successful campaign delivery.
Responsibilities:
- Develop trusted relationships within a portfolio of existing and new clients.
- Acquire a deep and thorough understanding of the campaign process and packages.
- Ability to engage with and maintain excellent working relationships with a range of stakeholders including peers at a senior level, and wider teams within the company.
- Work closely with internal teams to ensure that campaign timelines are met.
- Lead point of contact in handling client requests and feedback.
- Play an active role in generating revenue from existing client relationships.
- Active contributor during internal daily meetings – updating the wider team following client liaison.
- Actively support clients through onboarding, live campaign, and post-campaign processes, and procedures.
- Willing to lead weekly client calls during active campaigns.
- Gain a thorough understanding of all internal platforms utilized by clients during the campaign process.
- Willingness to contribute new ideas during internal campaign review meetings.
Requirements
- Proven experience within an Account/Client Manager role within an agency or similar.
- A clearly passionate, commercially minded individual with proven experience of client servicing and delivering against expectations.
- Well-versed in digital marketing channels, including display, PPC, Social & SEO.
- A head for problem-solving and challenging existing processes in order to improve client servicing.
- Ability to challenge customers constructively where appropriate.
- Strong organisational and ability to prioritise effectively.
- Willingness to travel internationally (long haul) when face-to-face meetings are required.
- Ability to manage complex conflicting requirements.
- Independent self-starter that is prepared to adapt and flex according to business requirements and client demands.
The Benefits:
The business has exceptionally high levels of engagement across the team, with only an attrition rate of 3% between 2019 and 2020. Beyond this, the business also ensures that on top of great culture and work-life balance, employees are offered a competitive salary and benefits package.
- Hybrid working model, you can discuss with the business what kind of days and hours work for you. Flexibility is offered to all employees.
- 33 days holiday (including 8 Public Holidays) rising to 38 depending on length of service;
- A day’s additional leave on your Birthday.
- A day’s additional leave for Wellbeing.
- Buy/sell holiday scheme.
- Commitment to annual salary reviews for all team members.
- Accredited training and personal development plans.
- World-class HQ with complimentary daily fresh fruit and breakfast bar.
- Regular company socials as well as Quarterly Curry Club, Summer/Christmas parties, and Burns Supper.
- Private healthcare insurance and pension provision.
- Cycle to work scheme.
- Travel season ticket loans.
- Prosecco time, beer fridge, and complimentary soft drinks.
- Charity, social and wellbeing committees led by the team.
Apply below for immediate consideration or get in touch with Brian Fraser.
T: 0141 231 1260
E: bfraser@weareninetwenty.com