Business System Analyst - Glasgow

Date Posted: Monday 16 May 2022

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Business System Analyst

G2 4GZ - WFH

£35,000 - £37,000 DOE

Nine Twenty Recruitment are delighted to be working with our client to find a Business System Analyst to join their team on a permanent basis. Our client is a well-established Subscription Loyalty Outsource Platform which convert shoppers into loyal subscribers. Their market-leading Platform supports the complete customer acquisition journey from deep data analysis to full subscription purchasing. With nearly two decades of experience in outsource subscription commerce, many brands are turning to their Subscription Loyalty Outsource Platform to help them convert their shoppers into loyal subscribers thereby increasing brand loyalty as well as ROI on their marketing campaigns.

The Role:

The Business Systems Analyst will meet with internal business users, analyse the business processes, and evaluate their system needs to effectively perform their job functions. They will identify efficiencies in the process with the intention of bridging the gap between what the available software can do and the business need. This individual will interact with the IT team and ensure that a full end to end solution can be provided from both a software perspective to measurable reporting.

Responsibilities:

To provide analysis skills to support and develop ILG business systems

  • Maintains enterprise-level information systems, applications, and configurations.
  • Contribute towards systems design and build for efficient operational processes by working closely with the developers
  • To contribute towards continual process analysis; review of existing software components; upgrades and re-engineering processes to drive efficiency.
  • Interfaces closely with the wider business users to understand business process flows and to seek improvement from the utilization of application software.

To transform internal and external client requirements into functional design

  • Operates as a liaison between IT and internal users and has both business and technical expertise.
  • Provide evaluation of client requirements and projects for technical suitability and continued liaison during the project lifecycle
  • As part of a project team deliver agreed tasks to cost, quality and time. 
  • To transform business/user requirements into a recognised clearly defined technical specification for IT Development using internal or external resources.
  • To provide realistic estimates for the necessary time (as well as other relevant decision factors) for robust implementation of technical solutions.
  • Taking part in formal IT projects.
  • Work closely with Testing team to ensure change is performed successfully to minimise impact to the business.
  • Assist and execute when required, system unit testing, integration testing, regression testing and performance testing for change implementation.
  • Present user-friendly findings of applications analysis to the relevant functional analysts, business sponsors or IT manager

 

Consistently comply with ILG standards and procedures

  • Ensure full compliance with ILG change management procedures.
  • To provide availability and serviceability of the dev and test environments by ensuring appropriate data and configuration settings maintained for client processes. 
  • Ability to document detailed procedures and established techniques which conform to company standards
  • Ensure all systems processes and technical solutions are documented in a user-friendly format and regularly reviewed

Essential Requirements:

  • Solid understanding of Order to Cash and Supply Chain Business Processes
  • Previous experience of data migration and integration projects.
  • Proven Analytical Skills with demonstrable problem-solving experience in a complex application estate
  • Capable of using Visio or other packages to model business/system processes
  • Excellent knowledge of Excel
  • Ability to work effectively with 3rd party partners
  • Demonstrate Personal Effectiveness and Stakeholder Management
  • Pro-actively self manages with a focus on quality of delivery
  • Clear Communicator to all levels of business

Desirable but not essential

  • Experience of working with SAP or other large ERP platform as part of a business support team
  • Experience of working within an e-commerce environment.
  • Good Knowledge of Financial Systems / Payments Integrations and Finance Regulations.
  • Experience of using JIRA software

Package on offer:

  • WFH permanent (location can be anywhere, but ideally central belt)
  • Salary £35k to £37k DOE.
  • 40 hrs per week
  • Shifts (7am to 3pm or 9am to 5pm rotational)
  • 21 days annual leave rising to 24 days with service + 8 stats
  • Wellbeing and Health care cash plan
  • Retailer rewards
  • Up to 5 non- medical absence days

 

To be considered for this opportunity, please apply today, or contact Lynne Rae lrae@weareninetwenty.com

T: 0141 231 1260