The Role
The role will be focused on helping our Service Delivery Manager maintain and improve customer satisfaction to aid the business goals of retaining and growing existing business. The day-to-day responsibilities will be ensuring service levels are met and all customer queries are acted upon in a timely manner. Customer feedback is a key driver to service improvement and will enable the development of customer specific reporting and KPI’s to enhance the overall service level.
You will manage and monitor workloads for the Service Delivery Manager, which resolve customer incidents, deliver managed services and customer projects. Working closely with the SDM, you will assist with all admin and reporting duties to ensure a smooth and timely service for all clients.
We are looking for someone with the following:
- Effective communication skills
- Active listener
- Excellent customer service skills
- Excellent computer skills to analyse data and create reports
- Effective team player
- Detail-Oriented
- Service Delivery or Project Management qualifications would be beneficial but not mandatory
This is a great opportunity to join a fast growing, market leading organisation that offers long term career opportunities.