Business Analyst - Glasgow

Date Posted: Wednesday 18 May 2022

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Nine Twenty technology have a fantastic new requirement for a Business Analyst to join a global IT business here in Glasgow. This market leading organisation help the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. They are looking for innovators with the passion, creativity, and drive to help them take on new challenges and deliver real results for their customers.

As a  Business Analyst/Consultant, you will: 

  • Engaging directly with the organisations impressive portfolio of clients to develop world class customer experience solutions 
  • Provide in depth services to help clients get the most out of their  solutions and help customers reach rapid resolution over social channels 
  • Become an expert in creating bot workflows, configuring the platform for even the most advanced use cases and also training client teams to ensure they get the most out of their specific workflows and the platform.

Technical skills required: 

  • Experience with Prototyping/Mock-up tools such as Balsamiq or Axure
  • Experience with process diagramming tools such as Visio
  • Experience with Microsoft Office (Word, Excel, PowerPoint)
  • Experience in reporting and concepts such as REGEX and APIs
  • Experience in a client facing Implementation Consulting or Business Analysis
    role, preferably with exposure working in or delivering services into a contact
    centre environment
  • Illustrated experience in process mapping and business improvement
  • Experience of facilitating workshops and producing quality requirements

Benefits on offer: 

  • 12% bonus contribution 
  • Pension plan (competitive) 
  • Private Healthcare options with family cover 
  • Life assurance x4 salary 
  • Enhanced maternity/paternity 
  • Flexible working (Remote OR hybrid approach) 
  • onsite facilities + free parking 
  • Work from home budget 

To be considered for this opportunity, please apply today or call Sophie at Nine Twenty on  07775 380 860