Application Support/Onboarding Specialist, Hybrid, SaaS Solutions, 35-42k + bonus & benefits
If you strive to provide exceptional application support and excel at assisting users seamlessly migrate to new application and technologies. As well as having the personality to thrive in a professional environment where you will assist customers, in person or by video/phone in onboarding, training, and migrating to new innovative financial systems. Then this could be the perfect opportunity for you to progress your career.
The Company:
A well-established global SaaS provider with over 40 years of experience in delivering tailored software solutions is seeking an Onboarding Specialist to join their team. This company has a strong client base in the UK and a growing international presence, with a market-leading software solution in its industry.
This is a company that genuinely values its staff, fostering a culture where employees rarely leave. The company prioritises employee development, well-being, and job satisfaction.
What You’ll Do:
As an Application Support & Onboarding Specialist, you will be the go-to expert for customers as they update, migrate and integrate with our clients cutting-edge financial platforms. Through You’ll be responsible for ensuring seamless onboarding experiences while providing high-quality support and training. Once fully trained, your role will include:
- Onboarding new customers, guiding them through the setup, migration, and integration of financial systems.
- Acting as a super user and product expert, providing in-depth knowledge of the platform and resolving user queries.
- Training customers on the use of their SaaS applications, ensuring they are confident and fully equipped to leverage the system’s features.
- Assisting with sandbox, data migration and ensuring smooth transitions for clients from legacy systems to advanced platforms.
- Providing ongoing support, troubleshooting technical issues, and addressing customer concerns.
- Collaborating with internal teams to improve customer onboarding processes and ensure clients’ feedback is incorporated into future product developments.
What We’re Looking For:
- Strong experience in customer support or training roles, ideally with a focus on SaaS or financial systems.
- Ability to explain complex systems in simple terms and provide effective training to users with varying technical knowledge.
- Knowledge of financial applications, accounting systems, or similar technology.
- Excellent communication and interpersonal skills with a passion for helping clients succeed.
- Experience in onboarding and data migration processes is a plus.
- A proactive attitude, problem-solving skills, and the ability to adapt in a fast-paced, client-driven environment.
Why Join
- Be part of a pioneering team transforming the financial SaaS landscape.
- Enjoy a role where your expertise makes a direct impact on customer success.
- Collaborate with industry leaders in a company that values innovation, customer service, and teamwork.
- Competitive salary, comprehensive bonus, benefits, and a supportive, inclusive work culture.
We are looking for an enthusiastic individual who is ready to help clients transition smoothly, understand the platform deeply, and provide world-class support and training.
If this sounds like the perfect opportunity for you, we’d love to hear from you!
If you are an Application Support/Onboarding Specialist looking for your next challenge, hit apply or please send your CV via email to Lewis at ledmond@weareninetwenty.com