Nine Twenty Technology has a fantastic opportunity for an Application Support Specialist to join a global IT firm in Scotland. This is a globally recognised organisation who not only deliver fantastic products and services to its clients but also offer their employee's a progressive workplace with brilliant development opportunities. As an Application Support specialist, you will work alongside a global team to analyse and evaluate technical problems and/or functionality questions within the software, based on the application, data source or integration with external applications.
Company Benefits:
- Bonus contribution (3-3.5k)
- Healthcare options
- WFH allowance
- Life assurance
- Pension contribution competitive
- Enhanced maternity/paternity
Please note this role requires shift work to work alongside global US Team:
- Shift hours will be between 1pm GMT until 1am GMT; will be required to participate in on-call rotations consistent with Support’s on-call practice
- 8 hour shifts starting from 1pm; supporting Americas
- On call rota, 1 week in every 2 months (expected to reduce as the team grows). On call is paid
- Shift premiums after 5pm ( 5-7pm +from 7pm onwards)
Essential Non technical/Technical Skills:
- Strong written and verbal communication skills
- Ability to work a flexible schedule in the interest of customer satisfaction
- Customer contact centre or customer service experience that supports implementation, and troubleshooting of software applications
- Experience in documenting customer issues
- Experience in effectively dealing with internal escalations from Professional Services and customer
- Familiarity with Contact Centre operations and technology software and tools
- Experience with operating systems, desktop domains (active directory) and Windows security
- Familiarity with use of troubleshooting and diagnostic tools such as Wireshark, NetMon, PerfMon, WinDBG, etc.
- Familiarity with WEB Server Technology (i.e. IIS, WebLogic, Tomcat, & Apache)
- Understanding of networking and protocols (TCP/IP, SMTP, etc.)
- Knowledge of telecom systems (CTI, PBX, VOIP) including switches and protocols Familiarity with Information Security (i.e. SSL/PKI, Security hardening, Firewall)
- Demonstrated experience working with databases (SQL preferred)
To be considered for this opportunity, please apply today or call Sophie at Nine Twenty for more information 07775 380 860.