Nine Twenty Technology are currently looking for new recruits to join a growing 1st Line Operations Team, based in Euro Central, Scotland.
You will be responding to system triggered alerts on supported customer and in- house systems, including restarting services, diagnosing hardware failures and analysing system and application log files for software issues. Over a 4 day on, 4 day off shift pattern, rotating between days and nights, you will also be responsible for analysing supported systems to detect and raise incidents for issues that may not have been reported by monitoring tools (event management). New incidents and alarm logging with the appropriate priority is key, as is ensuring they are responded to and resolved within contracted SLA’s. No two days are ever the same.
New recruits that hold a full/clean driving license will also be included in our Product Support Group rota. You will be given in-house hardware training on NetApp filers which will give you the skills to carry out onsite diagnostics and installation of parts. PSG staff are compensated for being included on this rota.
The company provide a structured career path that can match your own personal ambitions. As a business, they are aligned to the four key industry competencies in Virtualisation, Data, Security & Mobility. Employees with the right attitude and desire to succeed can progress through 1st, 2nd and 3rd Line, developing their own skill sets and realising their potential in IT.
We are looking for individuals who take pride in their work and have outstanding verbal and written communication skills. Although a full technical training program will be provided, previous experience working in a service desk environment would be a distinct advantage.
Salary. We are offering a starting salary of £15,000-£17,000 dependent on experience. Plus, you’ll get to work for a young and vibrant company that offers full training and great development.
Please note the shift patterns involved in this role:
You will work on a rotational shift basis of 4 on, 4 off consisting of 12 hour shifts; 7am - 7pm & 7pm - 7am.
To Apply for this position please send your CV to kmurphy@weareninetwenty.com